Return & Refund

Return / Refund / Replacement

• What is Hasbro Pulse’s Return, Refund and Replacement policy?
• How long does it take to process a return or organize a replacement?
• What if I've received the wrong item or a damaged item?

Return

• How do I request for a Return Merchandise Authorization?
• How should I pack and send the return?
• What are the costs of return?
• Will I be refunded on returns of items purchased with discount or voucher code?

Cancellation

• How can I cancel or modify an order?
• Can I cancel only part of my order?
• When do I receive refund for the order that I've cancelled?