We hope that you are completely satisfied with your order. If, for any reason, you are not satisfied or have changed your mind about the product, you may return most items bought on the Hasbro Pulse site within 30 days of delivery and receive a replacement or refund.
For any return or replacement request, you MUST contact our Customer Support team here and request for a Return Merchandise Authorization. Please note that we cannot accept any returns without a Return Merchandise Authorisation. All unauthorised returns will be returned to the sender.
Click here for our full Return Policy.
Ineligible Returns
We cannot accept a return or organize a replacement and/ or refund for the following types of items:
- Products which have been opened, unless the item arrived in damaged or defective condition
- Products which are customised, bespoke or personalised (for example, when a product has been engraved or otherwise personalised)
- Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them
- Any products which become mixed inseparably with other items after their delivery
If an item was sold as a set, individual elements of that set cannot be returned for a refund. Please return the entire set if you are requesting an eligible refund.
Eligible Returns - Damaged Items or Mistakes with Order
Within the 30 days from the date of your delivery, we can accept a return or organize a replacement and/ or refund, and will pay for your return shipping costs if you have:
(a) received an item with damaged packaging
(b) received a defective or misdescribed item
(c) received a duplicated item and/ or order
(d) received a wrong item
Eligible Returns - Change of Mind
We can accept a return if the product is still in its original condition i.e. sealed and unopened, undamaged and in original packaging.
You will have to arrange and pay for your own return shipping; we will provide a full refund on the item if it is returned within its return window, and has passed our inspection.
Additionally, we do not accept requests for an exchange of a different product, regardless of the product value.
Processing Your Return or Replacement
Please allow for up to 21 days for us to process your return.
You will receive an email notification from our Customer Support team once your return has been received and processed.
We will issue a refund if you've opted for it, or if we are unable to send a replacement due to high demand and limited quantities. Please allow for up to 7 days for any refund to appear on your bank statement.
For damaged items or other issues with an order (e.g., wrong item), we will also refund your return shipping cost for the returned item. Please allow for up to 7 days for any refund to appear on your bank statement.
Refunds
All eligible refunds are made to the original method of payment.
- If you are exercising your right to change your mind, we will only refund you on the price of the returned product. We will not refund any delivery costs or pay for your return shipping fees.
- In other cases where you are eligible for a refund (i.e. due to damaged item or mistakes with order), we will refund you on the price of the affected item, including any delivery costs. We will also provide free returns for you to ship the affected item back to us.
- If you return an item or order that was placed with a voucher code, discount, or offer; we will refund you the amount that you've paid after the discount was applied.
Please allow for up to 7 days for any refund to appear on your bank statement