If your order has been dispatched and you have received a tracking number but cannot see any progress, please keep in mind that your package may still be on its way. If you see no changes or progress after a couple of days, please contact our Customer Support team here.
To track the status of your shipment, please input your package tracking ID here.
If you've received a shipment confirmation email, but did not include any package tracking number, please contact our Customer Support team here.
If your order has been marked as delivered but you have yet to receive your order, please check with family members/ neighbours or friends to see if they have taken in your package. Sometimes the delivery status may have been updated in advance. It may not have been delivered yet, but it's heading to the address you've selected and it will be there soon.
If this is not the case, please contact our Customer Support team here.